Please read these Terms of Service carefully before using Nautix Port Community System. By accessing or using our services, you agree to be bound by these terms.
These Terms of Service constitute a legally binding agreement between you and PT. Delapan Media Investama. By accessing or using Nautix Port Community System, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
These Terms of Service ("Terms") govern your access to and use of Nautix Port Community System ("Service") provided by PT. Delapan Media Investama ("Company", "we", "us", or "our"). By accessing or using the Service, you ("Customer", "you", or "your") agree to be bound by these Terms.
You represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.
Important: Material Changes Notice
For material changes that adversely affect your rights, we will provide at least 30 days' notice. If you do not agree with the changes, you may terminate your account within the notice period.
For the purposes of these Terms, the following definitions apply:
Refers to Nautix Port Community System, including all software, applications, platforms, APIs, documentation, and related services provided by the Company.
All data, information, and content uploaded, submitted, or transmitted by Customer through the Service, including but not limited to port operations data, vessel information, cargo details, and user information.
All patents, copyrights, trademarks, trade secrets, know-how, and other intellectual property rights, whether registered or unregistered.
Service Level Agreement specifying the performance standards and uptime guarantees for the Service.
The period during which Customer is authorized to access and use the Service pursuant to these Terms.
Nautix Port Community System is an integrated maritime technology platform designed to optimize port operations, vessel management, cargo handling, and logistics coordination. The Service includes but is not limited to:
The Service includes a Service Level Agreement (SLA) that guarantees:
| Metric | Commitment | Remedy |
|---|---|---|
| Uptime | 99.9% monthly | Service credit |
| Response Time | < 15 minutes (P1) | Escalation |
| Support Availability | 24/7/365 | Alternative contact |
| Data Backup | Daily incremental | Restore within 4h |
We continuously improve the Service and may provide updates, enhancements, or new features. Updates that materially affect functionality will be communicated in advance.
To access the Service, you must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.
Security Requirements
We recommend enabling multi-factor authentication, using strong passwords, and regularly updating credentials. The Company is not liable for losses resulting from compromised account credentials.
You may authorize employees and contractors to access the Service on your behalf. You are responsible for ensuring that all users comply with these Terms.
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, limited license to access and use the Service during the Subscription Term for your internal business operations.
You shall not:
a. Copy, modify, or create derivative works of the Service
b. Reverse engineer, decompile, or disassemble the Service
c. Use the Service for time-sharing or service bureau purposes
d. Remove any proprietary notices or labels
e. Use the Service in violation of applicable laws or regulations
If we provide API access, you may use the APIs solely to integrate with the Service. API usage is subject to rate limits and other restrictions specified in the documentation.
You agree to pay all fees specified in the applicable order form or pricing plan. Fees are based on services purchased and not actual usage.
All fees are payable in advance unless otherwise specified. Invoices are due within 30 days of invoice date. Late payments may be subject to interest at 1.5% per month or the maximum rate permitted by law.
Fees are exclusive of taxes. You are responsible for paying all taxes, duties, and similar governmental assessments associated with your use of the Service.
We may change prices with 60 days' notice. Price changes will not apply to existing subscriptions until renewal.
You retain all right, title, and interest in and to your Customer Data. You grant us a limited license to use, process, and store Customer Data solely to provide and improve the Service.
We process Customer Data in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate technical and organizational measures to protect Customer Data.
We may create aggregated, anonymized data that does not identify you or your end users. We may use such aggregated data for analytics, benchmarking, and service improvement.
Data Export & Portability
Upon request, we will provide you with a copy of your Customer Data in a standard format. Data export functionality is available through the Service dashboard.
"Confidential Information" means all non-public information disclosed by one party to the other, including business plans, technical information, and Customer Data.
Each party agrees to protect Confidential Information with the same degree of care as its own confidential information, but no less than reasonable care.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available, (b) was rightfully known to the receiving party before disclosure, or (c) is independently developed without reference to Confidential Information.
We warrant that the Service will perform materially in accordance with the documentation. If the Service fails to meet this warranty, we will use commercially reasonable efforts to correct the deficiency.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
The Service may integrate with third-party services. We are not responsible for the availability, accuracy, or functionality of such third-party services.
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE SERVICE DURING THE 12 MONTHS PRECEDING THE CLAIM.
The limitations in this section do not apply to: (a) breach of confidentiality obligations, (b) infringement of intellectual property rights, or (c) liability that cannot be limited under applicable law.
We will defend you against any third-party claim that the Service infringes any intellectual property right, and pay any damages finally awarded, provided you promptly notify us of the claim and cooperate with our defense.
You will defend us against any third-party claim arising from: (a) your use of the Service in violation of these Terms, (b) your Customer Data, or (c) your breach of applicable laws.
These Terms remain in effect until terminated. The Subscription Term is as specified in the applicable order form, typically 12 months with automatic renewal unless terminated.
Either party may terminate these Terms if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice.
Upon termination, your right to access the Service ceases. We will retain Customer Data for 30 days after termination, after which it will be deleted unless retention is required by law.
Parties shall attempt to resolve disputes through good faith negotiation for at least 30 days before initiating any formal proceeding.
If negotiation fails, parties shall submit the dispute to mediation under the rules of the Indonesian National Arbitration Board (BANI).
If mediation fails, disputes shall be finally settled by arbitration in Jakarta, Indonesia, in accordance with BANI rules. The arbitration shall be conducted in English.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.
The courts of Jakarta, Indonesia shall have exclusive jurisdiction over any disputes not subject to arbitration under these Terms.
These Terms, together with any order forms and the Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, or government actions.
Notices shall be in writing and delivered via email or registered mail. Notices to the Company shall be sent to legal@8media.id.
PT. Delapan Media Investama
18 Office Park Lt 25 Suite A2,
Jalan TB. Simatupang KAV 18,
Jakarta Selatan, Indonesia 12560
For signed agreements: contracts@8media.id
For partnership inquiries: partnerships@8media.id
For urgent legal matters: +62 813 1316 9999
Legal office hours: Monday - Friday, 9:00 AM - 5:00 PM WIB
By using Nautix Port Community System, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.